Shipping policy

Shipping is FREE for all orders over $50 up to 60" in the contiguous U.S. . For prints over 60" we will need to ship LTL Freight, please contact us for an estimate, or we will reach out to you once the order is placed. 

We ship to the U.S. and its territories. Shipping charges are based on destination.

We ship watercolor originals and watercolor prints out of Frederick, MD. All Fine Art Photography products ship out of Irvine, CA. Once you receive a tracking number, it can take anywhere from 1 to 5 days to arrive via Ground shipping based on your location. 
Alaska delivers in 6 days and Hawaii in 7 days.

Tom Dorsz Studio requires a signature for all shipped packages with a value of $500 or more. If your package is under $500 in value and you would like your package to require signature upon delivery, please request so in the notes section of your order. Tom Dorsz Studio is not responsible for stolen packages.

Returns and exchanges

All sales are final. Tom Dorsz Studio does not offer reimbursements or exchanges. 

If you received a damaged product, please notify us immediately for assistance. Please use the contact us to let us know so we can start a claim with our shipping provider. PLEASE SAVE ALL YOUR ORIGINAL PACKAGING and take photos. We will need all original packaging so that our shipper can pick it up. We'll reply to your contact us requesting the pictures and then we will immediately put your re-print into production. 

Tom Dorsz Studio can only reprint the original image submitted.

Reprint Shipping Charges:
Unless the print has a defect you will be responsible for the return costs to Tom Dorsz Studios. If the print is defective  we will send you a return label to send the print back to us.

Please understand that while we strive for perfection in all of our prints some prints will have slight imperfections that are out of our control, see below regarding the imperfections of each media. Our premium products have certain characteristics and challenges by nature.

HD Metal
HD Metal is a vibrant beautiful image but they sometimes can have slight raised bumps the size of a period that you can see at certain angles.